Be Your Business’s Best Marketing Tool!

She personified everything that is displayed in the glossy magazines. Lifestyle, beauty, serenity and calmness! She is impeccably dressed, welcomes me with a huge smile, escorts me to my relaxation zone, ensures I am comfortable and happy, provides an outstanding facial using quality products (which she knows ALL about), loads me up with samples and sends me on my way.

Yep, this is much more then just your standard run of the mill facial, this is delux, creme de la creme, or as Eve puts it “The Rolls Royce” of facials! But for me this moment of “me” time is more then just a facial, it’s an entire client experience that keeps me coming back…

So, the point to my little story here (yes, there’s a point!) is that Eve is the very essence of being her business’s best marketing tool.

Often overlooked and in my opinion seriously underrated, what YOU say about your business sticks with people! And I am not just talking about when you rattle off what you do for work, in the hope that people will take it on board and remember you when they need your particular service or product.

I am talking about EVERYTHING you “say” in all forms to your clients. Starting with your physical presence, your product/service knowledge, all the way through to your memory. So if you want a holistic approach to your “being-your-business’s-best-marketing-tool” plan here’s my tips!

1. Look the part.

First impressions stick, so your appearance has a lot to do with the opinion your current and potential clients will form of you. It may seem like a simple element to remember, but personal grooming, business etiquette, positive energy and a smile will go a LONG way in reflecting the image of your business. Imagine signing up to a gym with an unfit/overweight trainer, or buying cosmetics from a sales rep who doesn’t use any herself!

2. Know your stuff.

KNOW your product or service, even if you have to practice what you preach, meaning, if you get nervous when someone asks “so what do you do?” have an answer prepared, think of those key words you need to mention within the first few sentences you speak…remember you want to come off memorably…but for all the RIGHT reasons!

If you are passionate about what you do and are confident in your own abilities, this will be reflected in your work.

3. Be a head of your game.

Don’t be afraid to offer your services. Ask “why do you ask, are you in need of a super-designer?” (followed by a SMILE). But seriously, give out business cards, don’t be afraid to talk about yourself and your achievements and experience, and make your “pitch” person-specific!

4. Follow through.

A business basic, but SO often forgotten! Follow up and follow through. Make phone calls. Follow leads. AND fulfill everything that you said you would. Give your clients or customers an overall experience, rather then just providing your service or product….this way, they’ll keep coming back!

5. Lock it in the memory bank.

With all the technology available to us these days, it’s easier then EVER to remember important, significant and individual things about a client… remembering birthdays, kids and significant others names, important business events and special occasions are a simple way to keep a client happy, feeling important and special….and I’m not talking about befriending every client you have, but these small gestures, make a BIG impact!

So remember, every person is a potential client! Whether you’re in the lift, ordering your morning coffee, chatting to an old friend…you are showcasing your business and opening it to a world of opportunity.

Even when you have a limited budget for traditional marketing routes, (or even if you spend big on advertising your business, for that matter!) remember to focus on these seemingly obvious, often forgotten areas that can speak thousands about you and your business. Work on you, so you work on being your business’s best marketing tool!